The banking wing, KYC checks and the 24 hour help desk
EUR deposits and withdrawals over Visa, Mastercard, Skrill, Neteller, Revolut, bank transfer, Paysafecard, iDEAL and four cryptocurrencies, together with the identity checks, the 24 hour English help desk and the responsible play tools you can open from every page.
Banking wing: routes, minimum deposits and payout windows
| Method | Min Deposit | Withdrawal Time | Crypto? |
|---|---|---|---|
| Visa | £17 (€20) | Up to 5 business days | No |
| Mastercard | £17 (€20) | Up to 5 business days | No |
| Skrill | £17 (€20) | Up to 5 business days | No |
| Neteller | £17 (€20) | Up to 5 business days | No |
| Revolut | £17 (€20) | Up to 5 business days | No |
| Bank transfer | £17 (€20) | Up to 5 business days | No |
| Paysafecard | £17 (€20) | Up to 5 business days | No |
| iDEAL | £17 (€20) | Up to 5 business days | No |
| Bitcoin | £17 (€20) | Up to 5 business days | Crypto |
| Litecoin | £17 (€20) | Up to 5 business days | Crypto |
| Tether | £17 (€20) | Up to 5 business days | Crypto |
| Ethereum | £17 (€20) | Up to 5 business days | Crypto |
Deposit floors and payout windows
The cashier keeps EUR as the base currency. Card deposits from Visa and Mastercard clear instantly at a floor of 20 EUR. E wallet deposits from Skrill, Neteller and Revolut clear instantly at the same 20 EUR floor. Paysafecard and iDEAL sit alongside the wallets. Bank transfer accepts EUR at a floor of 50 EUR but takes one to three business days to settle. Bitcoin, Litecoin, Tether and Ethereum accept deposits from the equivalent of about 20 EUR and settle in the cashier as soon as the first confirmation lands on chain.
Withdrawals and the KYC step
Withdrawals are held for a small internal review that usually clears inside a working day. Once approved, e wallet payouts on Skrill, Neteller and Revolut land inside one to two business days. Card payouts on Visa and Mastercard take up to five business days because the issuing bank sits between the cashier and the card. Bank transfers can take up to five business days. Crypto payouts leave the cashier as soon as approval clears and land in the wallet inside an hour of the outgoing broadcast.
The KYC step wants two documents. A government photograph identity such as a passport, national identity card or driver photo. A recent utility bill or bank statement of no more than three months to anchor the address on file. Uploading both on the day of the first deposit shaves a day off the first payout.
Help desk channels
Live chat is the primary channel and sits inside the account drawer. A reply usually lands inside three to four minutes on a weekday. Email at [email protected] is the slower channel and a reply is normally back within a working day. There is no phone line.
Responsible play toolkit
Deposit limits at daily, weekly and monthly windows, a loss limit that tracks net position, a reality check that pops a session length reminder, a cool off window for up to six weeks and self exclusion from six months upward. All tools are applied inside twenty four hours and cannot be lifted early without going through the help desk.
Security spine
TLS in transit, an operator side risk engine that watches for compromised login patterns, and an optional two step verification switch inside the account settings. The terms treat two step as best practice for larger balances.